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Return & Refund Policy

We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where returns or refunds are necessary. Please read our policy below to understand how we handle these situations.

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Return Policy

  1. Eligibility for Returns:

    • Items can be returned within 14 days of delivery.

    • Products must be in their original condition, unused, and with all original packaging intact.

    • Customized items (e.g., custom size or color) and perishable goods cannot be returned.

  2. Return Process:

    • Contact our customer service team to initiate a return.

    • Once approved, we will provide you with a return authorization code and the return address.

  3. Conditions:

    • Damaged or defective items must be reported within 2 days of delivery with photographic evidence.

    • If you received the wrong item, please contact us immediately to resolve the issue.

    • For items that are significantly different from the description, we offer full refunds or replacements.

       

Refund Policy

  1. Eligibility for Refunds:

    • Full refunds are available for items returned within 14 days of delivery in their original condition.

    • Partial refunds or replacements are available for items that arrive damaged or defective.

  2. Refund Process:

    • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed and a credit will be applied to your original method of payment within a certain number of days.

  3. Non-Refundable Items:

    • Sale items and customized products are non-refundable.

    • Replacements and exchanges are also non-refundable.

       

Important Notes​

  • Customer Responsibility: Ensure all returns are properly packaged and sent using a trackable method to avoid issues with lost packages.

     

Contact Us

For any return or refund inquiries, please contact our customer service team at [Our Customer Service Email].

Shipping Policy

We aim to provide a seamless and efficient shipping experience for all our customers. Please read the following shipping policy to understand our shipping practices and expectations.
 

Shipping Methods and Delivery Times

  1. Shipping Methods:

    • We offer a variety of shipping methods to meet your needs. The available methods will be displayed at checkout.

    • Common shipping options include standard shipping, expedited shipping, and express shipping.

  2. Delivery Times:

    • Delivery times vary based on the shipping method chosen and the destination country.

    • Standard shipping typically takes 7-15 business days.

    • Expedited shipping takes approximately 5-10 business days.

    • Express shipping takes approximately 3-7 business days.

  3. Order Processing Time:

    • Orders are processed within 1-3 business days. This includes order verification, quality check, and packaging.

    • Orders placed over the weekend or on holidays will be processed on the next business day.

       

Shipping Costs

  1. Cost Calculation:

    • Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the destination.

    • The final shipping cost will be displayed at checkout before you complete your purchase.

  2. Free Shipping:

    • We offer free standard shipping on orders over a certain amount. This amount will be specified on our website and may vary depending on current promotions.

       

Tracking and Notifications

  1. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

    • You can track your order through our website or the carrier’s website using the provided tracking number.

  2. Notifications:

    • You will receive email notifications at each stage of the shipping process, including order confirmation, shipment, and delivery updates.

       

International Shipping

  1. Availability:

    • We ship to most countries worldwide. However, there are some restrictions due to international logistics constraints.

    • A list of countries we do not ship to will be provided at checkout.

  2. Customs and Duties:

    • International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

    • We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

       

Shipping Issues

  1. Delayed or Lost Packages:

    • If your package is delayed or lost, please contact our customer service team for assistance.

    • We will work with the carrier to resolve the issue as quickly as possible.

  2. Incorrect Address:

    • Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

    • If you realize that you have entered an incorrect address, please contact us immediately. We will do our best to assist, but we cannot guarantee changes after the order has been processed.

  3. Damaged Packages:

    • If your package arrives damaged, please contact our customer service team within 2 days of delivery with photographic evidence.

    • We will work with you to resolve the issue, which may include a replacement or refund.

       

Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer service team at [Our Customer Service Email].

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